- Rod Nirens, President and Chair of Governance Committee

For us, good governance is more than going beyond minimal requirements.

It means exceeding standards, performing well in reviews, and upholding the highest levels of quality control. This is a philosophy we have championed since our foundation - our residents and families deserve nothing less.

We welcomed the new Aged Care Quality Standards, which came into effect on 1 July 2019. Most of these policies and procedures were already firmly embedded into our organisation, so we have just perfected our current approach.

Even in the face of COVID-19 restrictions, we continued to demonstrate the highest quality compliance across all areas of our organisation. In the words of a representative from the Victorian Aged Care Response team, our outbreak response plan was “exemplary”.

In the world of uncertainty created by the pandemic, one thing remained certain – our due diligence. As an organisation, we are incredibly proud to have remained COVID-19 free. This was achieved by our proactive approaches, including:

• Formulated an infection Control Response Team
• Consulting regularly with industry bodies and leading experts
• Offering onsite asymptomatic COVID-19 testing to all staff
• Providing comprehensive COVID-19 training for staff
• Developing our own response plan in the event of a COVID-19 outbreak
• Preparing a decommissioned building to care for any residents testing positive for COVID-19
• Communicating regularly and remaining transparent with all stakeholders, staff, residents and their families

Our Board

Our Leadership team

Aged Care Quality Standards

The new Aged Care Quality Standards came into effect on 1 July 2019. Applied to all government-subsidised aged care services providers, these new standards mark the start of a new era in our industry.

Delivering person-centred care has been embedded into our organisation well before these standards were introduced. In fact, our recent performance audit came back overwhelmingly positive; we not only complied with every requirement, but we exceeded them considerably. So for us, it is simply a matter of refining and enhancing our current approach.

What do the new aged care standards mean for you?