We encourage family and visitors to visit you at any time. For security reasons, external doors are locked in the evening and visitors must press the security doorbell.

From 1 May 2020, it is a requirement for all visitors attending residential aged care facilities to have had an annual flu vaccination. If a visitor cannot provide formal evidence or a doctor’s certificate stating they cannot have the vaccine for medical reasons, entry will be refused. All staff and contractors also need to abide by this condition of entry.

Throughout COVID-19, our visitor policy changed to reflect government directives. You can read our updated policies to learn more about visitor guidelines. 

If visitation is restricted for exceptional circumstances, your nominated Next of Kin will be advised and updated promptly. It is the responsibility of the Next of Kin and family to ensure that any correspondence from Emmy Monash regarding visitation is extended to any other family, visitors or companions.